Tag Archives: support

10 Questions with Ben Gaines- @OmnitureCare 1.0

By Jason | Published: February 10, 2010

I think I have developed an unhealthy obsession with trying to understand how companies can harness the power of social media to better support their customers and create a sense of community and brand awareness. I have a laundry list of questions and I thought who better to start with then Ben Gaines, a.k.a. [...]

Posted in 10 Questions With | Also tagged how to, omniture, Social Media, twitter | 2 Comments

How Twitter Saved Qwest a Customer

By Jason | Published: January 20, 2010

For 3 days, I was unable to access my FTP server on GoDaddy and I was starting to panic. I begrudgingly reached for the phone and dialed their support number (a toll number at that). After a 15 minute wait and a 45 minute phone call, it was determined that the problem either [...]

Posted in Tao of J, Web Analytics | Also tagged corporate, customer service, social networks, twitter | 6 Comments