Tag Archives: customer service

Improve Your Product Through (Negative) Feedback

By Jason | Published: January 28, 2010
In grad school, I took a class on the management style of Machiavelli’s The Prince vs. the management style of Lao Tzu’s Tao Te Ching.  I had always been drawn to Eastern philosophies and the words of the Tao spoke my language.  I was hooked. Over the past couple of days, I have had numerous conversations [...]
Posted in Marketing, Tao of J, web analytics | Also tagged , , | 3 Comments

How Twitter Saved Qwest a Customer

By Jason | Published: January 20, 2010
For 3 days, I was unable to access my FTP server on GoDaddy and I was starting to panic.  I begrudgingly reached for the phone and dialed their support number (a toll number at that). After a 15 minute wait and a 45 minute phone call, it was determined that the problem either [...]
Posted in Marketing, web analytics | Also tagged , , , | 6 Comments

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