Tag Archives: customer service

Improve Your Product Through (Negative) Feedback

By Jason | Published: January 28, 2010

In grad school, I took a class on the management style of Machiavelli’s The Prince vs. the management style of Lao Tzu’s Tao Te Ching. I had always been drawn to Eastern philosophies and the words of the Tao spoke my language. I was hooked. Over the past couple of days, I have had numerous conversations [...]

Posted in Marketing, Tao of J, web analytics | Also tagged corporate, feedback, social networks | 3 Comments

How Twitter Saved Qwest a Customer

By Jason | Published: January 20, 2010

For 3 days, I was unable to access my FTP server on GoDaddy and I was starting to panic. I begrudgingly reached for the phone and dialed their support number (a toll number at that). After a 15 minute wait and a 45 minute phone call, it was determined that the problem either [...]

Posted in Marketing, web analytics | Also tagged corporate, social networks, support, twitter | 5 Comments

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Web Analytics 2.0: The Art of Online Accountability and Science of Customer Centricity
Twitter: usujason
- @muzicgirly oh, so @sandersitos designed a logo for me. he does good work. about 52 minutes ago from TweetDeckin reply to muzicgirly
- Perhaps I'm in the minority here (wouldn't be the first time) but in no way should freaking SEO drive product direction. about 53 minutes ago from TweetDeck
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- COOL RT @RRS_ATL: RT @corryprohens:Blog post: interview w/Rudi Shumpert, host of the popular BeyondWebAnalytics podcasts: http://ow.ly/1gJLi about 3 hours ago from TweetDeck