Lessons I learned from a School Teacher Mom: Managing Out of Pocket

DISCLAIMER: I am in no way qualified to give advice on how to run a team. I don’t have an MBA from a fancy Ivy League School. I was educated at a State University. I have no track record of successfully running teams. This is merely my own personal philosophy. Take it or leave it.

For as long as I can remember, my mom has been an elementary school teacher. Almost every Saturday, I remember going to the local Utah-Idaho School Supply, watching my mom load up a basket of supplies that she would ultimately purchase with money out of her own pocket. When I was younger, it didn’t bother me too much as I was the recipient of cool sticker books every time we went to purchase supplies for the classroom but as I got older, I became confused on why she was doing this. I never asked my mom ‘why’ but as I saw how the kids in her class were learning and the experiences they were receiving, compared with other classes, the ‘why’ became apparent.

I knew the budgets for school teachers were very tight but I also knew that my mom was dedicated to giving the kids she taught experiences that would stay with them for a lifetime. To her, it was a no-brainer to purchase materials for her classroom out of pocket because she knew that the investment she was making would pay off again and again, over the lifetime of each of the kids she taught.

Whether my mom knew it or not, she was teaching me a very valuable lesson in the process. Right out of college, I found myself buying things for my team out of my own pocket. My colleagues and my bosses would question me on ‘why’ and I never really had an answer, it was just instinctual. A $20 box of donuts here, a technical manual there, software, music, headphones, lunches…it just happened naturally and my team responded with dedication, hard work, and creativity.

I’ve also seen how the flip side of this can be so damaging to team morale. In a previous job, I asked for an iMac rather than the standard Dell issued desktop computer. I didn’t ask because I wanted to be a pain-in-the-ass, I asked because I’ve always used an Apple (In Jr. High School, I wrote my term papers using Bank Street Writer on my Apple IIe) and because there were two iMacs laying around that no one was using. However, my job code dictated that I use a Dell desktop as the iMacs were set aside for employes with a job code that defined them as being in a “creative” position.

Was there software that I needed that only ran on a Mac? No. Was the Mac necessary for me to do my job? No. Would the Mac make me more productive and happier? Hell yes! Had my boss had the flexibility to think outside corporate policy and manage out of pocket, my experience, like the kids in my mom’s 2nd grade class, would have been that much greater.

Managers seem to get caught up in the long term plans of career development, quarterly goals, internal promotions, and corporate process. Don’t get me wrong, all of these things are very important but it’s the little things that happen everyday, like managing out of pocket, that have lasting impacts on employees and ultimately make the employee, the manager, and the organization as a whole more successful.

Posted in Tao of J | 3 Comments

Testing Dynamic Content Using Test&Target Widget Offers

Want to see how everything connects together? Watch this freaking awesome video.

Want to know the details? Keep reading….

I recently was presented with an interesting problem: Return a chunk of content from a CMS based on the Offer that Test&Target served up to a visitor.

After doing a little digging in Test&Target online help, I discovered Widget Offers, which are defined as “similar to a standard offer hosted outside of Test&Target. They allow Test&Target to deploy offer content that’s stored on your server, allowing for more sophisticated and dynamic usage. Widget offers provide some dynamic content generation capabilities that other offers outside of Test&Target do not. If the mbox serving the offer contains mbox parameters such as mbox.offerId that is appended to the requested URL.”

This is perfect!!!

Not so fast. The solution seems a perfect fit but the documentation left a ton of holes in how to actually get a Widget Offer to work. So, I hope my 5+ hours of banging my head against the desk, digging for secret information, and trial & error, will help save you the headache and give you a jump start on utilizing Widget Offers to test dynamic content.

Here is the top secret stuff that you need to know:

→ Retrieve the Offer Id via a Test&Target Plugin
In order to expose the Offer Id, you will need to create a new Test&Target Plug-in using the following code.


→ Offer Id mBox Parameter
The Offer Id Parameter name is not very clear in any of the online help but I have confirmed that the following format works:
“offerId=”+[OFFER_ID]

→ Pass in Offer Id via mboxUpdate
I originally tried to pass in the Offer Id on mboxCreate but this failed, which makes sense, the Offer Id isn’t available until after the mBox is created and evaluated, so you can use mboxUpdate to pass in the Offer Id.




→ Widget File Must Contain a Defined Charset
This one really drove me crazy. I had everything working, the plug-in setup, the page code applied, my server side code humming, but when I tried to create the Widget Offer, everything came to a screeching halt. I pointed the offer to my server side file and every time I tried to save, I was presented with the following error:

The specified URL does not return valid text or HTML content. Verify the URL in your web browser.

Don’t ask me how but I finally discovered that if I simply defined a default Charset in my server side code, everything worked beauitfully. So take my advice, just add this one little line of code to the top of your file:


→The Widget Offer Is Cached
The Widget Offer is cached for 2 hours, so if you are making changes to your widget file and aren’t seeing the changes take effect, clear your cache and try again.

Posted in Analytics, Omniture, Omniture Test & Target | 1 Comment

Talented People Collaborate

It’s no fluke that the most talented among us are the most likely to collaborate. Talented people know the secret that the more you give, the more you receive. Unfortunately, those who are in the most need of collaboration, are the ones who fall into the trap that “if I can only hoard all my knowledge, I will become indispensable.”  However, knowledge can not be hoarded, you can’t keep knowledge safe inside some sort of virtual Fort Knox. Knowledge is free and if you don’t share what you know, someone else will.

While talented people are collaborating with other talented people and in the process becoming more talented everyday, those who are protecting their knowledge are falling further behind, their knowledge becoming more and more outdated by the day.

You want to increase your talent? Start looking for more opportunities to collaborate with other talented people.

Posted in Tao of J | 1 Comment

I’m a Digital Analyst & I solve Real World Problems


As I sat down to think about how I wanted to summarize my experience at eMetrics San Francisco 2012, I found myself wondering if general practitioners got their egos hurt when cardiologists had their conventions. Why was I thinking about this? Well, in spite of all the great things that were happening at eMetrics, there seemed to be a select few who weren’t even at the event and somehow seemed to have their egos hurt by news that was coming out of the event.

If you missed it, the Web Analytics Association announced that they were being renamed Digital Analytics Association in order to better reflect the work that the association supports. This kicked off an interesting dialog on Twitter about why digital at all? Why not just analysts?

While in theory, I 100% agree. At our base, we are all analyst. Some of us general practitioners. Others are more focused on being a mobile specialist or a social specialist or a {fill in the blank} specialist. If you are a specialist, does that some how mean you are not an analyst? That you aren’t solving real problems? That you don’t understand business? How ludicrous.

As analysts, let’s think about this logically. If your tooth hurts, do you go to a pediatrist? No, you go to a dentist. If you have a terrible fever and cough, do you go to your cardiologist? No, your go to your general practitioner. Each of these disciplines are providing a very real service and solving real problems.

If you are a digital analyst, you ARE solving real problems, don’t let anyone convince you otherwise!!!

Posted in Analytics, Tao of J | 2 Comments

Lunch Time Social Chatter

“it’s passion. it’s organic. it’s REAL content.”

Chet says: (12:34:58 PM)
do you think blogging should be a strategy?

Jack says: (12:35:35 PM)
i think it depends on your product

Chet says: (12:35:47 PM)
i have such mixed feelings about it

Jack says: (12:36:08 PM)
i read updates from 37signals on this major update to basecamp

Jack says: (12:36:16 PM)
in their blog

Jack says: (12:36:22 PM)
cuz i use the product

Jack says: (12:36:28 PM)
and it means something to me

Chet says: (12:36:31 PM)
yeah

Jack says: (12:36:33 PM)
it’s real content

Jack says: (12:36:35 PM)
not just bs

Chet says: (12:36:37 PM)
right

Jack says: (12:36:37 PM)
content

Chet says: (12:36:40 PM)
so i have an issue with

Chet says: (12:37:05 PM)
those blog posts that take the format “problem-what does it mean-how you can fix it-oh yeah my company is really good at fixing it”

Chet says: (12:37:42 PM)
it should just feel natural

Chet says: (12:37:44 PM)
i don’t know

Jack says: (12:38:13 PM)
exactly

Jack says: (12:38:32 PM)
we have a ‘social’ manager guy

Jack says: (12:38:36 PM)
complete db

Chet says: (12:38:39 PM)
seriously

Jack says: (12:38:41 PM)
does exactly this

Jack says: (12:38:59 PM)
this generation y kid

Chet says: (12:39:03 PM)
right

Jack says: (12:39:16 PM)
thinks he knows everything about social marketing

Jack says: (12:39:17 PM)
meh

Chet says: (12:39:24 PM)
the whole thing is dick

Jack says: (12:39:51 PM)
but it doesn’t have to be

Chet says: (12:40:00 PM)
right

Jack says: (12:40:23 PM)
i have directors ask me …well, what’s the ROI if we implement this social media links/tools/apps and shit

Jack says: (12:40:29 PM)
and i’m like…there is no ROI

Jack says: (12:40:35 PM)
you can’t predict the ROI

Jack says: (12:40:43 PM)
there is no magic formula

Jack says: (12:41:06 PM)
you just have to be committed to doing, like you said, what comes natural. what makes sense.

Jack says: (12:41:11 PM)
you can’t force this shit.

Jack says: (12:41:33 PM)
but then they’re like…well there has to be

Jack says: (12:41:45 PM)
and i say..well good look finding it

Jack says: (12:42:11 PM)
it’s like they can’t get out of this mind set that everything you do has to have some sort of ROI attached to it

Jack says: (12:42:27 PM)
and to me that’s just oldschool biz shit

Jack says: (12:42:45 PM)
and i get that.

Jack says: (12:42:58 PM)
some companies seem to have to track all that

Jack says: (12:43:21 PM)
have to justify the time and money for EVERYTHING you do

Jack says: (12:44:01 PM)
but i don’t see how that model fits into today’s social media world.

Jack says: (12:44:08 PM)
at least not how i’ve seen it work

Jack says: (12:44:22 PM)
they force it into that old model

Jack says: (12:44:27 PM)
and so you get blog posts like you just mentioned

Chet says: (12:44:32 PM)
how does gary v measure the ROI of wine library tv? or all the random videos he shoots?

Jack says: (12:45:38 PM)
i don’t know…maybe i don’t ‘get’ it either

Chet says: (12:45:44 PM)
none of us do

Jack says: (12:45:44 PM)
just my thoughts on the issue

Chet says: (12:45:53 PM)
you just be who you are. share the shit that is important to you.

Jack says: (12:46:01 PM)
i look at gary v and zappos and 37 signals

Jack says: (12:46:12 PM)
and think..YES

Jack says: (12:46:16 PM)
this makes sense

Jack says: (12:47:59 PM)
but i watch our pr team try to fit their ‘message’ into some sort of facebook based seo twitter klout beast and it just isn’t…natural. organic marketing sounds cliche but i think it still rings true.

Chet says: (12:48:25 PM)
yep, people see through that. again, it just doesn’t feel right.

Chet says: (12:48:31 PM)
people know what feels right and what feels forced.

Jack says: (12:49:44 PM)
love the beast. great documentary about eric bana and his love for his car. he keeps it alive because he loves it. it means something to him. you can’t fake that shit. like maynard and his wine. it’s passion. it’s organic. it’s REAL content.

Posted in Social Media | Leave a comment

Revenue is the Ultimate (NOT THE ONLY) Measure

It’s important to measure the impact on revenue, it’s also equally important to measure everything else.

Posted in Tao of J | Leave a comment

Start Falling On Your Ass

When I was 6. My mom dropped me off at the base of Powder Mountain and said “have fun, I’ll see you tonight.” My ski instructor taught me some of the basics and soon enough I was snow plowing down the bunny hill like an old pro. After one exceptionally fantastic run, I made it to the bottom of the hill with a huge smile on my face, expecting to see the same matching smile on my instructor’s face. Instead of a smile, there was a worried look and a lesson. “Jason, if you want to become an amazing skier, you are going to have to start falling down.”

No one. Let me repeat. NO ONE, plays at the top of their game without first making a lot of mistakes and falling on their ass many, many times. If you aren’t falling down, you aren’t pushing yourself hard enough. If you aren’t falling down, you are not stepping outside your comfort zone. If you aren’t falling down, you aren’t progressing.

Start falling on your ass. Don’t beat yourself up for it, celebrate it. If you are surrounded by friends or colleagues who like to belittle you, beat you up, or treat you as a child for your mistakes, then do what you can to remove them from your life. They are the kids who sit at the base of the mountain mocking you for falling down, yet are no where to be seen when you successfully navigate your first double black diamond.

Posted in Tao of J | 2 Comments

You Are Making A Difference

There seems to be a popular sermon going around that if you aren’t constantly climbing your way up the corporate ladder, then you don’t have any real influence and you aren’t able to effect change. Bullshit! It is often those leaders who don’t hold the official title that are impacting the most change in organizations. If you are hyper focused on making the next leap up in leadership so you can have more money, a fancier title, and more influence, then you are bound to live a life filled with frustration and despair.

Posted in Tao of J | Leave a comment

Standards Belong to the Community

This week Eric Peterson published a blog post titled ‘Finally! Standards Come to Web Analytics.’ I am very appreciative of Eric generating much needed debate about this extremely important topic because if we don’t do something ourselves, the standards will be dictated to us, and I don’t think any of us want.

Eric says that Google Analytics has become the de facto standard for our industry simply because GA is “the world’s most popular and widely deployed web analytics solution.” If we subscribe to this argument, then the title of the post should have been ‘Finally! Standards Come to Web Analytics…..AGAIN!!!!’ as we have been here before, there is nothing new here.

What Google Analytics has done, publishing a Web Analytics Glossary, is no different than what every other vendor has already done in the past. So why isn’t the glossary that Omniture published 5 years ago, when nearly every Fortune 500 company had Omniture deployed, the de facto standard? Why isn’t the glossary that Webtrends published, before Omniture was even born, the de facto standard?

If the answer to that question is that WT or Omniture or Unica or any other vendor never had the market penetration that GA has, then I would argue that market share shouldn’t dictate who defines standards. Under this argument, all web standards should be defined by the Internet Explorer team (as it has historically been the worlds most popular and widely deployed web browser) — I don’t want that, do you?

What makes standards so valuable and meaningful, is that they are universally accepted amongst all users and vendors. If a vendor, such as Google (and to be fair to Google, they are not taking this stance as far as I am aware), attempts to unilaterally create industry standards, the question that Eric asks at the end of his post is the correct question, does the community at large, both end users and vendors, agree with the GA’s standards?

For Google, or any other vendor attempting to go this alone, this becomes a very dangerous proposition in that if the community feels that the vendor is presenting standards that will immediately benefit them, and not necessarily anyone else, they will quickly lose credibility. That is why historically standards have been created through community collaboration, and yes, it’s damn hard to do but just because it’s hard doesn’t mean it’s the wrong approach.

I love Eric’s post and take it as a challenge to stop being so damn lazy and make the change we so wish to see happen and continue to work collaboratively as a community and not get distracted by every Zach Sawyer that transfers here from rich, expensive, car driving, high school.

Posted in Tao of J | 3 Comments

Guest Post: Thoughts on Teaching Passion

I am very honored to present this guest post, written by Jennifer Day, on the subject of passion. This is a great read, thanks for the contribution, Jennifer.

————-

Some time ago Rudi Shumpert posed a question on Twitter: “How do you teach passion?” He received many responses, but most said about the same as I did, “You don’t teach passion, you inspire it.” Since then, I’ve been mulling over a post about developing passion and specifically a passion for web analytics.

I also said to Rudi, regarding passion, “kindle it. Like building a fire – passion as a burning thing is pretty apt.” Let’s extend that metaphor a bit – I do think that you have to gather the right materials to build that fire. You can get any observant person to be curious about analytics, but if you want to build passion you need to find someone who is intrigued by the idea of making a difference to a business using data. That’s your dry wood, that’s your moss, that’s your fire pit. (If you will.)

When seeking the right base material or candidate, be careful not to confuse passion with cheerleading. Not every fire is a bonfire, and no one wants a wildfire. I’ve been accused of being not passionate about analytics and was taken aback at the time. However, they were right on two counts:

1.) Analytics is a tool used for solving problems – one of many tools. I am passionate about fixing problems and solving puzzles. Just like a carpenter is passionate about building things, not about hammers.

2.) I am not single-minded about analytics – I do not think it’s a cure-all. In the specific case of the accusation, they were looking for someone single-minded.

And, really, also 3 – I’m simply not very effusive. If they wanted a talker, they had the wrong girl – period. (Twitter babble notwithstanding.)

I raise this so that you may recognize: passion is not a simple thing, and maybe a simplistic passion isn’t what you want in an analyst. If you are trying to kindle passion, you need to identify the right triggers for the individual. I’ve worked with very technical analysts who most enjoy solving problems using code and statistics. I’ve worked with very general business oriented analysts who most enjoy enabling data- informed decision and seeing results. I’ve worked with artistic analysts who most like illustrating the story data tells. One of the beauties of our field is that it can be fulfilled from many angles.

Developing a passionate analyst starts with finding their main triggers. Allow them to develop in that single dimension first. They need to get their feet under them. Once they gain confidence, they need to begin to branch out and be challenged. In a perfect world, analysts are arranged into teams where they can complement each other and learn from each other.

Posted in Analytics | 2 Comments

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