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Web Analytics 2.0: The Art of Online Accountability and Science of Customer Centricity
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Category Archives: Tao of J
Improve Your Product Through (Negative) Feedback
In grad school, I took a class on the management style of Machiavelli’s The Prince vs. the management style of Lao Tzu’s Tao Te Ching. I had always been drawn to Eastern philosophies and the words of the Tao spoke my language. I was hooked.
Over the past couple of days, I have had numerous conversations [...]
Also posted in Marketing, web analytics Tagged corporate, customer service, feedback, social networks 3 Comments
Kill the Office
Companies use office real estate as a means of maintaining a sort of social order. It doesn’t take an advanced degree in deductive logic to observe this sacred, yet often unspoken ritual. Look around, when was the last time you saw a CEO sporting a tricked out cubical?
Now the social order goes something [...]
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