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Guest Post: Thoughts on Teaching Passion

I am very honored to present this guest post, written by Jennifer Day, on the subject of passion. This is a great read, thanks for the contribution, Jennifer. ————- Some time ago Rudi Shumpert posed a question on Twitter: “How do you teach passion?” He received many responses, but most said about the same as I did, “You don’t teach passion, you inspire it.” Since then, I’ve been mulling over a
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Free is NEVER Free, Cheap is NEVER Cheap

A discussion on the importance of understanding total cost of ownership.
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Customer Service Sucks!

That’s right, most of the so called “customer service” you are receiving, most likely sucks. This weekend,  my grandparents asked me to accompany them while they purchased a new car.  My grandma insisted that they stay local,”I want to buy from one of dealers in this town because I know them and they will take care of me.”  I found myself shaking my head, grumbling under my breath that s
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Omniture (Adobe) Listened and Learned

Back in December, I wrote a blog post detailing my frustration with Omniture for charging clients to access their expanded video library called Enterprise TV. Although I felt as if I had laid out a well thought out argument, many at Omniture felt differently. They felt personally attacked. They felt as if I was taking cheap shots at them. From friends on the inside, I heard stories of horrible things that were being
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Life Lessons from my Best Friend

I’m a pretty private person. One of my mom’s greatest fears is that I will move to the mountains and become a hermit. But today, I feel like I just need to share this story. For 6 years, our family struggled with infertility issues, which resulted in at least 4 miscarriages. When I couldn’t have a biological child of my own, I got Keykers. He was my baby. He was my best friend. He taught me about un
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#Measure Plaque for charity: water Project

As many of you remember, back in December the #Measure community rallied together to raise an astonishing $5,260 to provide clean drinking water for a very needy community. Because we raised over $5,000 we are allowed to provide a short message to be written on a plaque that will designate who sponsored the project. The message on the plaque can only be 50 characters, including spaces. Messages are due by June 15, so
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Failure is an opportunity

Failure is an opportunity. If you blame someone else, there is no end to the blame. Therefore the Master fulfills her own obligations and corrects her own mistakes. She does what she needs to do and demands nothing of others. ~Tao Te Ching
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Mobcast: Valued Customer Service to Bagging Your own Groceries!

On todays show we discuss measurement as it relates to customer service and aspects of social media. Please feel free to add your thoughts and comments as we strive to make the show better every week. This week Michele Hinojosa joins us….. so that makes things better already! Direct Download Link Podcast RSS Feed Segment One – Customer Service – Is it measurable? 1:00 – Michele Hinojosa joins
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Analytics and Social within the organization, a mystery yet to be solved?

Wow, today’s podcast reached pretty deep into organizational structure, the value of data, social media integration, proof of value case studies and more! We really could have broke this up into a few Mob Casts! Find the show notes below for a snapshot of the show: Direct Download Link 1:00 min: Social Media & Web Metrics — Stuck in Silo’s 6:00 min: How does leadership effect the use of data acr
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