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Twitter Followers: Quantity vs. Quality

It makes me sad, and honestly a bit frustrated, that we are still debating quantity vs. quality when it comes to the number of followers any given person has amassed. Part of the reason we are still having this discussion is because there is still a large percentage of the population, in our single serving, fast food, news in 60 seconds world, that has lost the ability to look below the surface. They see a person wit
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The American Tourist and Mexican Fisherman

My friend Michael Sanders, who makes brilliant products at BambooHR, has always provided me with balance. His view on life, business, and success is so refreshing. I miss having the opportunity to work with him everyday. Michael always has a good story to share to illustrate the importance of putting things into their proper perspective and the parable of the American Tourist and Mexican Fisherman is one he has share
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Angry and Frustrated: Maybe You Are Lacking Purpose

All of us have crap that happens to us all the time but why do some of us just let it roll of our backs, while others erupt like every little setback is catastrophic? For me, the answer is PURPOSE. Let me try to explain. If you have a purpose, in business, in life, for a specific project, then all of the problems that come up are much easier to deal with. If I am trying to create the worlds greatest product, then all
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Dippers, Fillers, and the No Asshole Rule

At sometime during my childhood, I heard the story of the dippers and the fillers. I can’t remember when or where I first heard the story but it is a lesson that has struck with me for many years and has played a major role in how I interact with people on a daily basis. The story goes like this, each of us carries around an emotional bucket that is constantly being either emptied or filled by the words and act
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Customer Service Translates to Customer Loyalty

Many organizations understand the importance of customer service, yet only a select few are doing it right. I run my organization with customer service as the foundation — in fact it’s one of the first things new employees see when they join the company. Unfortunately, the good intentions of most companies get mired in unnecessary process and operational overhead. Even if employees had a strong desire to
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Why Really Talented People Don’t Work For Your Company

Look around. Where are all the really talented people? Are they working in your company? Odds are they aren’t, they are working at companies like Zappos, 37Signals, Google, Facebook, or the thousands of amazing tech startups that aren’t bound by the traditional factory mentality that infects so many businesses. Why is this important? It’s important because empires are no longer built in factories, e
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People & Culture Matter

In business, people & culture are critical components to your long term success. Take a look at where you have people and culture prioritized within your organization. If they aren’t near the top, then start asking ‘why?’.
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Building a Data Driven Culture: Marketing Your Practice

One of the primary reasons that cost centers or value centers or whatever you want to call them, are unsuccessful is that many, SEE ALSO: Almost All, of these organizations are run with the belief that their customers end users, don’t have a choice. After college, I went to work in an IT organization where I got to see first hand how this break-down of traditional buyer-seller norms works. It goes a little some
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Building a Data Driven Culture: Process Integration

Often, the start of any new analytics practice is centered around technology, I blame the vendors for this. It’s in your vendors best interest that you get up and running as quickly as possible, the faster you deploy their solution, the faster they get paid. This isn’t necessarily a bad thing, implementation has to be completed for your organization to have access to all the rich data you need to start bu
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Social Is About Real Conversations

Whether you are an entrepreneur, leading a multi-national company, or just looking to take advantage of the latest and greatest social platforms, that first thing you should know is ‘social is about real conversations.’ If you are playing social as a game or trying to use it like a traditional marketing platform, don’t!
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