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When you make a promise, keep it!
Read The Cowboy Code here. Jason ThompsonJason is the Sr. Director of Business Solutions at Keystone Solutions. If you are interested in partnering with Jason at Keystone, in need of analytics & optimization consulting, or looking for employment/internship possibilities, please feel free to email ‘jason [at] keystonesolutions [dot] com’Twitter - Facebook - More Posts
Custom Omniture Dashboards: Part 2 – Storing the Data
Back in April I wrote a blog post titled ‘Analytics All-Stars: Create Custom Dashboards Using APIs.’ The post described the high-level framework needed to create actionable dashboards outside of the SiteCatalyst interface. After publishing the post, I received comments from several people asking for more detailed instructions on how to create custom dashboards, so I [...]
Posted in Analytics, Omniture, Omniture SiteCatalyst Leave a comment
Customer Service Sucks!
That’s right, most of the so called “customer service” you are receiving, most likely sucks. This weekend, my grandparents asked me to accompany them while they purchased a new car. My grandma insisted that they stay local,”I want to buy from one of dealers in this town because I know them and they will take care of me.” I found [...]
Posted in Uncategorized 2 Comments
Omniture (Adobe) Listened and Learned
Back in December, I wrote a blog post detailing my frustration with Omniture for charging clients to access their expanded video library called Enterprise TV. Although I felt as if I had laid out a well thought out argument, many at Omniture felt differently. They felt personally attacked. They felt as if I was taking [...]
Posted in Omniture 6 Comments
Life Lessons from my Best Friend
I’m a pretty private person. One of my mom’s greatest fears is that I will move to the mountains and become a hermit. But today, I feel like I just need to share this story. For 6 years, our family struggled with infertility issues, which resulted in at least 4 miscarriages. When I couldn’t have [...]
Posted in Tao of J 3 Comments
#Measure Plaque for charity: water Project
As many of you remember, back in December the #Measure community rallied together to raise an astonishing $5,260 to provide clean drinking water for a very needy community. Because we raised over $5,000 we are allowed to provide a short message to be written on a plaque that will designate who sponsored the project. The [...]
Posted in Tao of J 4 Comments
Custom Omniture Dashboards: Part 1 – Getting the Data
Back in April I wrote a blog post titled ‘Analytics All-Stars: Create Custom Dashboards Using APIs.’ The post described the high-level framework needed to create actionable dashboards outside of the SiteCatalyst interface. After publishing the post, I received comments from several people asking for more detailed instructions on how to create custom dashboards, so I [...]
Posted in Analytics, Omniture, Omniture SiteCatalyst 5 Comments
Failure is an opportunity
Failure is an opportunity. If you blame someone else, there is no end to the blame. Therefore the Master fulfills her own obligations and corrects her own mistakes. She does what she needs to do and demands nothing of others. ~Tao Te Ching Jason ThompsonJason is the Sr. Director of Business Solutions at Keystone Solutions. [...]
Posted in Tao of J Leave a comment
Mobcast: Valued Customer Service to Bagging Your own Groceries!
On todays show we discuss measurement as it relates to customer service and aspects of social media. Please feel free to add your thoughts and comments as we strive to make the show better every week. This week Michele Hinojosa joins us….. so that makes things better already! Direct Download Link Podcast RSS Feed Segment [...]
Posted in Analytics, Marketing, Social Media Leave a comment
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